Emotional Intelligence

About Emotional Intelligence (EQ)

Our approach to EQ  builds on employees understanding their own and others’ emotional responses, learning how to manage these emotions and then respond in ways that enhance personal connections and advance organizational performance.

Right Response - Right Time - Right Person

We use highly customized, interactive learning that involves sales professionals so they can mobilize and harness emotions in a purposeful way:

EMOTIONS  –> THOUGHTS –> BEHAVIOR –> PERFORMANCE

Research across multiple industries has demonstrated that EQ makes a significant difference in sales effectiveness:

  • L’Oreal found that when sales representatives were recruited for EQ, they outsold their peers by an average of $90K (Spencer & Spencer).
  • Store managers in a retail chain who handled stress effectively (a marker of EQ), had higher net profits, sales per square foot and sales per employee (Lusch & Serpkeuci).
  • New sales professionals at MetLife who scored high on “learned optimism” a measure of emotional competence, sold 37 percent more in their first two years compared with others (Seligman).

Build better relationships and enhance sales success with emotional intelligence.

We offer Emotional Intelligence training programs, job aids, and more for:

  • SALES PROFESSIONALS
  • LEADERS
  • CUSTOMER SERVICE

Contact us to learn more.

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